Yikes that's just horrible and I'm sorry to hear this happened to you. Was the phone reported stolen when you first noticed it? We can usually keep any kind of usage from happening if it's reported quickly. With this being an account concern, we'd need to have you work with our T-Force team. You can reach them using the Facebook or Twitter links in my badge or on our Contact Us page. They may be able to give you more help. We'd hate to lose you so I encourage that you reach out to them before you make your decision.
I'm really sorry that this has happened to you. I would suggest you try contacting tmo t-force via Facebook or Twitter?
If that doesn't get you anywhere i would suggest you email the ceo john legere so that someone from the executive resoultion team can reach out to you regarding this issue. I do feel your pain & if this happened to me i would probably be just as upset plus sick to my stomach.
If i can help with anything else please let me know. Thank you very much & have a wonderful day!! ☺
All the best,