Ouch, bagchee! This isn't the welcome we want to give our new customers.
I'm assuming you're on a T-Mobile ONE family plan, is that correct? $40/line for four lines, or $160 for a family of four, is the standard price for T-Mobile ONE with AutoPay. I can't imagine why we would have provided you with a lower estimate -- the last time we ran a free line promotion that could potentially result in a rate closer to the total you expected was in April. Did the representative you spoke with in May provide a breakdown of the price -- was there a discount or promotion mentioned?
T-Mobile ONE offers so much; but I can definitely understand the disappointment when you're expecting something different than what you see on your bill! We appreciate that you've taken the time to share the feedback about this experience.
Hey again! Just wanted to check in on the suggestions Marissa made!
Just checking in here to see how things are going. Please let us know if you need any additional help.