This is my absolute last effort to get help before I am forced to change to a new phone company.
I moved across the country, about 11 months ago.
Back in my home state, I used wifi calling every day from my house or anywhere I would connect to wifi, with no problems.
I come to this state, and am unable to make wifi calls from our property in the mountains.
Everything else works, texting, imessage, facetime, internet, apps, no problems at all.
Everyone else that comes to the property, has no issue making wifi calls.
I now moved to another property, on another side of the same state,
New internet plan, still the same exact issue.
I then switched from android, to a brand new iphone.
Same exact issues.
I have been in different t-mobile stores, about 5 or 6 times now, asking different employees and having them help me
While I am in the store, the wifi calling works.
As soon as I go to an area that has no phone service, and connect to wifi... the calling will not work.
For me to make ANY phone calls, I Have to make a 15 minute drive into town.
Other people at my property, also using t-mobile, have no issues making calls
It got to the point where I had to purchase a brand new phone and a pre-paid plan WITH T-MOBILE just so I can make important phone calls while at my house (absolutely ABSURD that I have had to waste over 300$ to make phone calls that should be working on my plan)
it honestly feels like t-mobile is purposely rigging my phone to waste data at all times instead of using wifi for calling.
every time I go in store, all the employee's try to make it seem like it's a problem with my phones settings.
they do every possible thing they can, and yet each and every time, it still does not work.
How could it possibly be a problem with my phone, if I bought a NEW PHONE?
I don't know what to do anymore, it's extremely aggravating that it has been literally almost a year and I haven't been able to get any help
this is my last ditch effort before I switch carriers.
thank you for your time.