Website won't process my payment

ml4853157

    I just tried to order a new SIM card from the T-Mobile website.

     

    I entered all my payment and delivery details, but when I pressed the button for the final approval, I got this error message:

     

    "Sorry - we're having trouble processing your transaction. Your transaction has been cancelled. Please provide another payment card and try to process your transaction again. [contact details, etc.]"

     

    I then went and put in a different payment card, and tried to submit the transaction again. This time, I got a different error message:

     

    target_app::OMS;error_message::ERROR_SOURCE:OMS

     

    I have tried to place this order three times in the past 24 hours, each time using a different browser, each time with the same result.

     

    What's going on?

     

     

    Thanks

      All replies

      • tmo_chris

        Re: Website won't process my payment

        Oh my goodness! That is super strange! Were you able to try another browser by chance? If you continue to get this error, please contact us so our care teams can get a web support ticket opened up for this.

          • tmo_lauren

            Re: Website won't process my payment

            Just wanted to check back in on what Chris brought up!

             

            -Lauren

            • ml4853157

              Re: Website won't process my payment

              I have tried multiple browsers (Chrome, Firefox, and Edge, including the mobile and desktop versions of the first two). I have also tried multiple payment cards, none of which have any block on them.

               

              Please give me some thoughts as to what is going on. I provided the error code in the first post, and I would like an explanation.

               

              Thanks

                • tmo_lauren

                  Re: Website won't process my payment

                  Thanks for the additional information! Glad to see you have already taken some steps to do some troubleshooting, I am sorry to see they aren't fixes.

                   

                  We aren't seeing a global issue associated with the error you reported, so it sounds like we will need to file a ticket for you as Chris mentioned in his earlier comment. Because this isn't something impacting the whole, we are going to need to have some specialists take a look at your individual case. We aren't able to file tickets through here, but you can Contact Us through other channels to have a ticket filed. I suggest FB or Twitter, that way you can link them directly to this thread so they know what's going on!

                   

                  -Lauren