When I use this site (the one Swappa.com uses to verify phone is clear) it returns the status
This is incorrect as the phone has been paid off for almost 2 weeks. Calling customer support to fix the problem has yielded zero results as they just keep telling me that in their system it shows as being paid off.
Who is responsible for updating the database this site uses and how do I get my IMEI updated?
Is this your phone that you are attempting to sell? If you just paid this off 2 weeks ago, it is possible that the billing cycle the final device charge/payment was posted on has not completed yet and the site will not update until the device no longer has an active payment plan even though there is a payment on the account for this final payoff amount.
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