How do you get your old number back after it’s been hijacked?

dfpcmaia

    Last month, I found out my phone number was stolen, after a few grueling hours on using someone else’s phone to call T-Mobile. They then realized what happened and said they would give me a temporary new number and put me back on my old number as soon as they can. It’s been about a month now, and nothing happened.

     

    Did anyone else have this issue?

      All replies

      • tmo_amanda

        Hey, dfpcmaia!

         

        Gosh, I'm so sorry that happened! You're not the first this has happened to (it's an industry-wide issue) which is why we started requiring a PIN to port-out phone numbers. From looking at time frames, they're different for each situation. Have you called Customer Care or our Number Transfer Center to see if they have an updated status for you? You can reach Customer Care through an option found here or you can call our Number Transfer Center directly: 1-877-789-3106.