Spent over 2 hours and 6 reps with all different answers, nobody knows, or each person has a different answer.
I have a T-Mobile ONE™ Unlimited 55+ plan at $60/mo., 2 lines ('grandfathered' I'd assume when we got it at that price, as it's now $70)
I want to get a new Apple Series 3 watch with cellular.
BEFORE I commit to anything, I want to be able to view all terms, conditions, availability, yes/no, is/is not, etc. specific to the plan I have.
I'm told I need "digits", however the Digits page says: ()DIGITS plans.
I think not (see bottom of this discussion)
A previous discussion HERE states:
You pay $60 all taxes included you could only have 2 voice lines you can't have more than that or you with the lose the 55 plan you need to get digits for you apple watch to receive calls and text messages that is not considered a a voice line it cost only $10.
So, DO I LOSE my 55+ plan?
If so, then I have to pay more for a different plan just to add a watch? How much, where is it spelled out?
If not, then WHERE ON THE T-MOBILE SITE IS IT SPECIFICALLY STAED ALL OF THE FACTS (not the 'Digits' blurb, but how it relates to add to a 55+ plan)?
THEN, negating the 'DIGITS' stuff, the T-mobile site states: Apple Watch Series 3 Support
How to activate cellular service on Apple Watch Series 3
Good news - your iPhone and Apple Watch Series 3 will share the same phone number. So you won’t have to get or remember another phone number.
Apple Watch Series 3 has an eSIM (embedded SIM) in it so there’s no need to get a SIM card or transfer the SIM from another device.
When you pair your Apple Watch to your iPhone, you will be prompted to set up cellular service and guided through a few simple steps.
To set up a new line of service directly from your iPhone, you’ll need to be on a consumer account and will need to verify the credential of the account owner.
If you don’t see a plan during set up, contact us and we can help you find one that works for you.
If you choose not to set up cellular service during the initial Apple Watch set up process, you can always go back later to the Apple Watch app on your iPhone and select Cellular under My Watch to sign up.
- Apple Watch Series 3
- iPhone 6 or later running iOS 11 or later
- A T-Mobile ONE plan??????
- You own the account or have rights to add new lines to the account
- Customers on Business or Special account types will need to contact a T-Mobile Account representative to activate your new rate plan
Again, ALL INFORMATION SPECIFIC TO ACCOUNTS AND PLANS SHOULD BE MADE AVAILABLE FOR CONSUMERS TO MAKE AN EDUCATED AND INFORMED DECISION which it is not.
The last thing I need to do is get sucked in and have to fight to get the answers.
Remember when they had security guards at phone carrier stores 20 years ago? There was a reason. Because consumers got the short end of the stick and irate.
Judge Judy always says, "DID YOU ASK ALL THE QUESTIONS FIRST BEFORE YOU MADE THE PURCHASE"?
The, I get some ignorant apologizing 'agent' who tells me to go to a T-Mobile store to get the specific information I am requesting.
I do not want verbal words, I need a terms, agreements, contract language information that specifically states what is, is not allowed, not allowed, can be, cannot be, et.
TOO MANY LIES and uninformed reps. Need more coaching and education, as well as the site to be updated with more precise info. WORDS OUT OF A MOUTH MEAN NOTHING, just create conflict when there is a problem later to validate what was stated, offered, available, etc.