Missing Discounts for Existing Advantage Program

magenta4907301

    I've had the Advantage Program since before 2014. I saw a promotion to add several lines, so I verified I could do so without losing the benefits of my Advantage Program:

    If you were part of the Advantage Program on or before March 31, 2014, you'll continue to receive a monthly discount. Even if you add a line after March 31, 2014, that new line is also eligible for the discount. Keep in mind, we may need to verify your information and current plan selection periodically to validate your eligibility, such as if you're still employed with a company.

    The Advantage Program discounts were removed from my existing line and are now being applied to only one of the cheapest of the new phone lines. I have verified my eligibility each year without fail and have the confirmation from the most recent verification. How do I keep the Advantage Program discount for all lines?

     

    Thanks!

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