I'm very disappointed and exhausted of your customer service. It has been quite sometime since I first Joined T-mobile, from Verizon.
The deal was... I send in screenshots of my Verizon bill that states the phone number and what the ETF was to break that lease. I think I've been patient enough since it has been a little over a year, but now I'm getting upset. I did my part and wasted plenty of gas with over a dozen store visits and my time, calling in your reimbursement team. What did it for me was my very last visit at the store... the guy just gave me the same phone number I've been calling and said "It makes no different if I call in or you."
Long story short, maybe about 5 or 6 supervisors from the reimbursement team (1-888-390-6867 option 3 then 1 then 1) did "supervisor override" to make sure that I get my switcher offer in a form of a Visa gift card. Each one of them told me to wait 6-8 weeks for my gift card to arrive. I don't know what else to do. Do I need to put this company on blast on social media like the rest of my friends do, to get what they wanted? After I got this LG V20, I was satisfied.... there was no urgency for the $300 and some change (either way that is something I'm entitled to since I did my part), but now I want to get a new phone... It would come in handy. Initially, nobody could find the pictures that I sent in, but after speaking to some T-Mobile reimbursement team rep from Canada, sure enough it exists. How do I know? The girl told me the exact amount of my ETF from Verizon without me having to tell her. The excuse from your store rep is "You took to long to take action". Excuse me? I sent in everything within 2 weeks of joining T-Mobile. Try again!!! I'm giving you guys 1 last chance. Someone better reply to this with a solution before I give your easy to reach CEO an earful.
You guys are never late sending me my bills, why has it been over a year and I've yet to receive my gift card?