Can't change active greeting in Visual Voicemail?

drnewcomb2

    On my Samsung Avant I'm not able to select a different greeting in the Visual Voicemail app. It can play both greetings and acts like it's trying to change the active one but it always fails. Suggestions?

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      • tmo_lauren

        This is gonna seem like a pretty silly ask, but this is where we see the most common issues with VVM.

         

        Set active greeting

        Tap Visual Voicemail.

        Tap the Menu button (three vertical dots).

        Tap Settings.

        In the 'Greetings & Pin' section, tap the currently active greeting in the first section. This may be labeled as Default, Greeting 1, or any other name you previously selected.

        Tap the name of the greeting you wish to set as active.

        Select Set as Active.

         

        you have to tap the ACTIVE greeting first, then tap the one you WANT to be active, then hit Set as Active -- is that how you are completing the steps? They aren't super clear (which we have given feedback on, oi) and that seems to be the hangup for a lot of people. That said, I know you are pretty savvy, so if it's not that, let me know and we'll see what we can find.

         

        -Lauren

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