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This is gonna seem like a pretty silly ask, but this is where we see the most common issues with VVM.
Set active greeting
Tap Visual Voicemail.
Tap the Menu button (three vertical dots).
In the 'Greetings & Pin' section, tap the currently active greeting in the first section. This may be labeled as Default, Greeting 1, or any other name you previously selected.
Tap the name of the greeting you wish to set as active.
Select Set as Active.
you have to tap the ACTIVE greeting first, then tap the one you WANT to be active, then hit Set as Active -- is that how you are completing the steps? They aren't super clear (which we have given feedback on, oi) and that seems to be the hangup for a lot of people. That said, I know you are pretty savvy, so if it's not that, let me know and we'll see what we can find.
I tried several times and one of the attempts "took". I don't know why. Thanks for the response.
Oi, that's annoying either way. Glad it finally "took" at least. Sorry it wasted your time!