I'm having a similar issue. I mention it a bit here. Anyone elses LTE as bad as mine? It's been going on for months as far as I know but it's only intermittent so I'm struggling to pin down the cause.
I'll pick up my phone and realize I have a voicemail. No missed call notification and no incoming call ring or vibration. I've had a friend tell me he calls me all the time and I never pickup. And my job tried to call me a week or two ago and I didn't answer and it cost me money. Without the few voicemails that people actually leave I wouldn't know about the issue as some calls do come through just fine. I can't recreate the issue on my own by calling my device with other phones.
That's a super bummer that you're having this much trouble, but I'm sure this can be fixed. What kind of phone do you have? Are you getting any error messages coming from your VVM? I'd also like to know if folks are still able to leave you voicemail messages even if the app isn't working. Usually no signal is the root cause for calls being missed without you getting a notification. Do you have pretty solid signal or does it fluctuate?
Hi again. Just checking in to see if you've seen any improvement with VVM? Please give us a reply and let us know.
I had to wait until I was aware of a missed call and the subsequent lack of
notification and that happened this morning. While I was on my cell phone
another call came in and I have no record of the second call; I did not
receive a missed call notification or voicemail from the other call (they
may not have left a voicemail).
Also, I am at home on my wifi, but turned off the wifi calling because it
doesn't work well.
Thank you for checking. Please let me know if there is any other
information I can provide to help resolve this.
Have you downloaded any 3rd party apps on the phone and notice the VVM app not working? Also, are you saying that VVM works better while connceted to Wi-Fi or is it about the same. I"m also curious if this is something had trouble with on other phones or just this on. I'm thinking we may need to reset the device if it's only problematic on the one phone.
Hi there! Just wanted to see if you'd had a chance to take a peek at the questions Mike asked above. We'd love to snag some more details from you when you have a moment! Thanks.
My VVM is now allowing me to sync it, manually, and I receive messages that
way. It is not syncing automatically, though it used to.
I'm only aware of messages I receive and not what I don't know about unless
someone tells me later that I did not respond. So far, I have not heard
I prefer not to use third party aps.
I've spoken with other individuals about the VVM and they, too, have
experienced what I am talking about. Their solution has been to uninstall
and reinstall VVM, but it is only a temporary solution that has to be
The wifi is not the issue. I brought up wifi for the wifi calling feature
which I don't care for and have turned off.
The other phone linked to my account doesn't know if she doesn't receive
calls. She has not heard from her friends that she has not called them back
if they called her.
My daughter has T-Mobile through her own account and resides in California
and she, too, experiences this with T-Mobile. She has a Samsung.
Hope this is something T-Mobile can fix, perhaps an email survey to
customers about problems with VVM, service, call notifications?
Please let me know if you have any additional questions.
Thanks for getting back to us! We appreciate the details. Just to confirm, it seems like the bottom line here is that you're having two separate issues -- you're not receiving missed call notifications, and your Visual Voicemail isn't syncing, right?
The initial line of troubleshooting here for the VVM issue would be what you're already doing -- uninstalling and reinstalling the app. Since that does resolve it for a bit, we know the VVM feature is still provisioned on the account side -- so that's one thing that's good! That said, since it only works for a short period of time, and you're having trouble with notifications also, the recommendation at this point would be to do a cache clear and test for improvement. If you're still having trouble with that, the next step would be resetting your device.
What kind of phone are you using? I know you mentioned it's an Android -- if you don't mind letting us know the make and model we can pull up the steps for you!
FYI to T-Mobile: it is not possible to un-install and re-install Visual Voicemail without rooting the device. All a user can do is disable the app and then re-enable it.
Hey, magenta5434016! Welcome!
The OP had mentioned that they had uninstalled and reinstalled the app, and I was referencing that comment. Many customers bring their own devices to T-Mobile, and for them this is possible -- also on some of our phones, the app isn't pre-loaded! For example, I use a T-Mobile branded LG G7, and am able to uninstall/reinstall VVM on my device. But since iOS has it's own version of VVM built in, Apple users wouldn't be able to attempt those steps at all.
I read down thread and noticed that you're having trouble with VVM on an S7 and were looking for the steps to clear the cache -- you can find those here: Wipe cache partition: Samsung Galaxy S7. What was the particular difficulty you were having -- is your VVM also not syncing automatically?
Visual Voicemail stopped working some time ago; the application gives me an
error message saying I must call my voicemail. I even changed my account
to pay for mail-to-text and it's still not working. I will call tech
support later today, and if they cannot get it to work, I will be removing
that paid feature and asking for a refund for the 3-4 days it's been turned
Just checking in to see if this was resolved. If you still need help, can you try giving your device a reset. As Marissa said, we can find the steps if you let us know what phone you're using.
Good morning! Just wanted to stop back in here once more and see how things are going for you. If you haven't had a chance to complete a cache wipe and Master Reset yet, we're happy to snag the links to the steps for you if you don't mind letting us know what kind of phone you have!
I clear my cache regularly, and I have no plans of resetting my phone.
I downloaded a third party voicemessaging app that seems to be working
well. Hope you are able to fix the visual voice mail problem at T-Mobile.
Noticed it only has a 3.2 rating and there are numerous complaints about
the issues that I have described.
Thank you for your time,
What 3rd party app are you using? I'm having the same voicemail issues. Thanks!
What third party app did you download? Has it continued to work?
Same problem. I have a Samsung Galaxy 7. I read through the thread and will try uninstalling, but I don't know how to clear cache on a phone; only on a PC.
Same problem on P20 Pro. Called Tmobile technical support and they could not fix the problem. It's embarrassing that they can't figure out their own app problem.Makes them look... amateur. Bet you if this app was collecting your money, they'd already have it fixed across any device.