Australian trying to add new pre-paid plan to existing phone

grahamclarke

    Hi All

     

    I am an Australian who has a T-Mobile SIM (and phone number) following my visit to Florida early last year.

     

    I am going to Canada for 3 weeks this July and I want to use my T-Mobile SIM whilst there.

     

    However, I am unable to log into my T-Mobile online account because I can't verify my details because I don't have a USA Social Security number and I can't receive an SMS to verify my number because I use a different provider here in Australia.

     

    I would like to have my pre-paid plan established before I arrive in Vancouver, but I cannot see how to do this.

     

    Help please.

     

    Graham

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