If he is still albe to communicate, he needs to call care to have them cancel the account. If not then ( correct me if I'm wrong) you would need to get guardianship over him, so then you can take charge.
Back when there were ETF's you would need to provide documents to
cancel service and avoid the fees.
If your father is in that bad of shape does he have a power of attorney assigned to handle
his well being? If he does then that person can cancel the account with proof of poa.
Thanks for joining our Support Community. I wish we were meeting on better terms but I'm glad you turned here for help. gramps28 and cesaribenitez95 are correct; if your father is unable to verbally cancel the account himself, you'll need to obtain a Power of Attorney (if you don't have it already). Once you have the POA, you'll need to mail proof of it to the following address:
T-Mobile Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380
Once the POA is verified through T-Mobile, a note will be added to the account to signify that you're the POA and now have the same permissions as if you were the account owner. Please let me know if you have any other questions about this as I'm sure you have a lot going on. We're happy to help out!
Hey there, magenta4845574!
I wanted to stop by to see if you've had the time to look over the responses on this thread. There's a lot of helpful info and if you have other related questions, we're happy to answer them.
Thank you all for your help and advice I've been my father's POA for a bit now so knowing this helped us eff effectively delete the account, will definitely think highly of T-Mobile the next time I personally choose a new phone or company.