Hey there! First off, thanks for being part of the team, and congratulations on your award! Awesome job!
Our Support Community is a public user forum, so we don't have the ability to review matters that require a secure platform for verification, but we definitely want you to be able to enjoy the benefits of your effort! I believe in this situation partnering with your management team for follow-up will be your best bet -- there should be an internal escalation process that can be followed in situations with devices not used on the TMO network and/or phones that may not be listed in our standard IMEI database. It sounds like this may already be underway -- and if so, great! It may take significantly longer than a standard unlock; but that type of escalation is the way to go.
Thanks for taking the time to join our Community and post, and congratulations again!