4G LTE signal disappeared

enochsghost

    We have had excellent 4G LTE coverage in our home for over a year. Starting about a month ago all of our devices are getting 1 or 0 bars. Outside we get 2 bars. Seem like the tower nearest our house is turned off? This is in 48450.

      All replies

      • tmo_lauren

        Re: 4G LTE signal disappeared

        Hey there!

         

        That's no good. Are you experiencing a change anywhere else, or primarily just in this area? Have you had a chance to reach out to tech support to have them file a ticket for the area?

         

        -Lauren

        • tmo_mike_c

          Re: 4G LTE signal disappeared

          Hi!

           

          Has this been resolved for you? Please let us know if you need more help with this. Thank you.

          • tmo_marissa

            Re: 4G LTE signal disappeared

            Hi there! Just wanted to check back in once more and see if you'd had a chance to reach back out to the Tech team and see if there were any engineering responses to the ticket, or if they had any updates about the tower near your home!

            • enochsghost

              Re: 4G LTE signal disappeared

              The manager at our local tmobile store said he thought the tower nearest our house was being upgraded. I switched routers and was able to get wifi calling working on our devices so the issue is not as urgent now. Thanks to all that responded.

                • tmo_marissa

                  Re: 4G LTE signal disappeared

                  Ah, gotcha! Well I wish we'd been a little more certain -- I don't want to ask for your address in this public forum, but do you mind letting us know your ZIP and a nearby cross street or nearby landmark? We're happy to take a look at the internal map and see if there's any info about the tower's status -- sometimes there are estimated completion dates!
                  I'm very glad that the router switch worked -- WiFi calling is helpful no matter how great your coverage is, but still, we'd love to give you all of the info we can.

                  • tmo_marissa

                    Re: 4G LTE signal disappeared

                    Hi, enochsghost! If you're satisfied, we don't wanna bug you -- but I wanted to check one more time and make sure you didn't want us to take a peek at that area and see if we could snag an estimated completion date for work on the tower. Just let me know!

                    • tmo_amanda

                      Re: 4G LTE signal disappeared

                      Hey, enochsghost!

                       

                      We're happy to read that your WiFi calling is back in action, but we know once you leave the area with WiFi you'll need to connect to our network. If you'd like for us to take a look at the tower closest to you, please provide us with your zip code and cross streets or a landmark, as Marissa mentioned above.