Device unlock app fails to unlock

kinni1234

    Hi I requested an unlock for my G5. I got this email.

    T-Mobile Sim Unlock Request

    Sim Unlock Reference:  13898653

    IMEI:  356729073271714

     

    Unlock Code:  Device App

    So now I've been trying my device unlock app and its failing to unlock every time. Tried it hundreds of times

    I do meet all the criteria.

    Please help

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