Hey, frustratedgentleman28! This is super weird indeed! What type of account did you have? If it was postpaid, our internal teams with secure account access should be able to look it up by SSN! Have we given that a shot yet?
Hi again! Just wanted to check back in and see if you'd be able to answer some more questions with us about this situation. We're happy to help brainstorm next steps if you still need help!
Good morning, frustratedgentleman28! I wanted to swing by and check in with you one last time to see if you were finally able to get autopay canceled. If you're still having issues getting it canceled, please take a look at the questions Marissa initially asked so we can get a better picture of what may be going on.