I had my T-Mobile purchased phone iphone 6s (at a T-Mobile store in San Francisco, CA) on 9-25-2015 and I had it on prepaid for more than two years until I transfer my number to Virgin Mobile and purchased another phone.
When I was trying to sell my iPhone 6s, I realized that was carrier locked to T-Mobile network.
I called several times to support, and while they were not able to find my account as was prepaid and terminated account. Many times they were able to get it with th eIMEI number (or serial number) and I was told that since they were able to see that I had it for more than two years, they will send me the unlocking steps by email.
Than never happen. Three times never happen (meaning I had to go through all explanations several times with people from all around the planet).
Now they are not able to find my account anymore with IMEI number, and they claim that my phone has to be active for 40 days or 2 months (depending the representative), when the T-Mobile page does not state anything like that, see below:
Unlock Eligibility for Prepaid Phones and Tablets (at SIM Unlock Policy | Unlock Your Mobile Wireless Device | T-Mobile
- The device has been active on the T-Mobile network for more than 1 year.
- If the device has been active for less than 1 year, then the Prepaid account associated with the device must have had more than $25 in refills for basic phones or $100 in refills for smartphones or tablet since device first use date.
- T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
I am getting really frustrated. I paid the phone in full in 9/25/2015. I had it for more than two years active. I have the proof of purchase and all representatives now just hung up on me when I insist that has to be unlocked. what the hell???
Should I contact the FTC and start a complaint?