I have been with T-Mobile for more than 4 years Business to personal T-Mobile one plan earlier and I regret to say that T-Mobile Auto Pay is a complete joke. When it comes to providing services i liked T-Mobile but when it comes to billing cycles and being transparent with the customers it really sucks. The Customer service people are really trying to just hand the ball to some one else and walks away from the problem. They don't talk to the point and never gives a valid answer. At least some one in this forum can help me get through the answer.
I started up my T-Mobile one plan on 23rd February 2017 and was told that my billing cycle runs between February 23rd to March 23rd and I have to pay it over the Auto Pay on 14th of every month as i am on Bill Current Billing cycle. the next billing cycle starts on March 24th and it continues until April 23rd. Everything was going find and i decided to switch out to Sprint as there was poor service in my newly moved building and my peers were using Sprint. I made the move on 8th of April 2018 and the Auto Pay debited 100$ for the billing cycle of March 24th to April 23rd 2018. When i first called the T-Mobile Customer support they told me that what ever you payed for on April 14th is for the billing cycle of February 24th to March 23rd which is a complete lie. Then i re-iterated over my previous encounters and i am aware of the Bill Current billing cycle and they agreed that the System did terminate my connection on April 8th and prorated the amount for April billing cycle but still you owe us 5$ and 85 cents.
I went over the period that i have started from 2017 February to till this date and re-iterated that i am on Bill Current billing cycle based on which i am paying it in advance which means you have to owe me a credit. But the billing department states no i am wrong. The customer support person gave me a lousy answer that your billing cycle typically starts with 1-4 days the moment you start your new line and you had to pay for the entire month. One time she literally told me that my original billing cycle started on February 23rd 2017 and it ended on February 23rd 2017 for which i had paid on March 14th the 100$ bill. And what ever i have paid on April 14th is the amount for the bill between February 24th and March 23rd. what a joke? I have recorded the conversation and i asked for the soft copy of the bills to my email address to which one representative accepted and later they said i had to go to T-Mobile stores to get it in person. As a past customer don't i have rights to get my all billing history? I should be having the bills downloaded else where in my system but i just want to go by law and pull RFC on my own account and get this resolved.
As a lay man this is my equation.
My T-Mobile One Plan history: Plan start date on February 23rd 2017)
February 23rd-March 23rd ( March 14th Bill Current Billing Cycle)
March 24th-April 23rd 2018 (April 14th debited 100$ amount). The system terminated and pro-rated the account until April 8th which is when i ported the number but still i owe T-Mobile 5$ and 85 cents or something. Can some experts help me understand this? Even if it is 5$ 85 cents it doesn't equate. Am i a kinder gardener here please??