We want everyone eligible customer to take advantage of this off. Looks like you're referring to our Buy a select iPhone, and get a second one on us offer, right? If so, are you set up with a T-Mobile ONE or Simple Choice Unlimited plan? You'll also need unlimited high-speed data as mentioned in the offer. If all requirements aren't met, then it would cause the rejection you've mentioned.
Hi, I believe my account met the requirements. How can we review this
Sent from my iPhone