iPhone BOGO Rebate Denied

range_123

    Looking to better understand why by T-Mobile BOGO rebate was denied.

    Offer Number:209565

    Offer Description:2018 Q1 Apple BOGO

    Tracking ID:MRHM-0445-0505

     

     

    The rejection reason states: This rebate offer requires an active line on a T-Mobile qualifying rate plan with mimimum data feature as specified in the rebate terms and the maintaining of active service on the qualified rate plan at the time the request is processed to be eligible.

     

    I verified with the store and customer care multiple times prior to purchasing that I would qualify. I did port over a new number from a different carrier.

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