Smartphone Equality

magenta4757730

    Hello I have had my account for a year now and on auto pay the whole time so no late payments. I wanted to upgrade to an S9 plus from my S8 and itsi still showing I would have to put down $480 plus tax. How do I go about getting the smartphone Equality benefit so I don't have to put so much down? I'm also a veteran and am already on the new military plan. Any help would be appreciated. Thank you.

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      • tmo_marissa

        Re: Smartphone Equality

        Hey, magenta4757730! First off, I'm glad to read you were able to switch over to T-Mobile ONE Military. Thank you!
        Smartphone Equality should kick in on the month after the 12th month of consecutive on time payments -- are you just at one year, or have you gone over by a bit? It will qualify you for the lowest possible down payment -- so it's not always zero; but $480 is high for just the down payment on the S9+. IIRC, for well-qualified, that down payment should be $120 plus tax.
        Is it possible that there's another amount added in there? Were you processing a JUMP! Claim (paying a deductible on your existing phone in addition to the down payment on the new phone), or do you have remaining balance on the S8 that needs to be settled to get you to 50% paid off? If neither of those situations are happening here; and you're in the 13th month after 12 consecutive on time payments, then *please* Contact Us so we can take a look at your account and get to the bottom of this! Especially while the Military Members get 50% off a Samsung Galaxy offer is still running!