Hey there! Just wanted to check on the questions Marissa asked above.
We want to help you get back to enjoying YouTube videos and browsing the web while outside. It sounds like this is due to coverage. Please follow these steps to get to the bottom of why this may be happening and what your next step is to get it back up and running! Please keep us updated!
I wanted to thank the writer of this past for identifying the issue to help me to come up with a solution. I was having the same issue with a couple phones when we switched out plan. It did ended up being the data stash issue mentioned in this post. In addition, I noticed T-Mobile; however, made me jump through the hoops and open up a trouble ticket. Anyways, I have yet to receive a call back to resolve the issue. I was able to find another way around the issue.
Fix problem by:
1. Turn off WiFi
2. Go to the phone dialer on your phone
3. Dial #263#
4. A message will come across explaining data stash has been removed.
5. Restart your phone.
Start watching YouTube videos and Netflix.
Great. Solve my issue. Thanks