Oh, mcgilvery05, this is such a bummer to read. It's totally understandable that you'd want to take advantage of T-Mobile ONE Military -- after all, we made this plan for families like yours! What was the reason for the $250 per line; was it a security deposit? I'm sorry to read about your mother -- are the two lines you'd taken on from her account still active and in use by other family members? Is there a way that they'd be able to accept ownership of those lines themselves? If they're not in use, then as much as we of course are sorry to cancel lines, by all means we should take care of closing those out for you so that you're not transferring ownership to your husband of lines that you don't need!
The worst of all of this is the description you've provided of the representative who assisted you. No matter what the circumstance, there is absolutely no call for a customer to ever feel that our service is anything less than friendly and supportive. I sincerely apologize that you didn't experience that, especially when it sounds like a little understanding could have gone a long way.
I know it's been a few days since your original post -- have you reached back out to Care since the time that you posted here? How are things going for you?
We just wanted to follow up again to see if you'd had a chance to reach out to Care since the time you had posted! Once again, we sincerely apologize that you didn't have the experience you deserved.
BE AWARE OF T-MOBILE
They are robbing people opening multiple accounts When you switch/transfer
This is happening on my account as well. After reading this thread, this is the third day we will be on the phone with T-mobile.
After “switching” accounts to the military one. In store, their employee has 2 accounts open on us. We are on the phone right now and they cannot help. They Can’t seem to figure out why they took $300 and are asking for another $155. It’s cause two accounts are open. After explaining And asking for the supervisor, still on hold for an hour, and before putting us over the girl goes “well, she’s just going to say what I say, we don’t know”.
We have been customers since suncom.
We need a detailed breakdown of why they took the original amount and are asking for more.
My advice to anyone is to not switch, they will screw you over. Oh and I’m still on hold.