Can't receive images from other phones

lightcloud

    Samsung Galaxy On5.

    When somebody attaches an image to a text message (MMS) I do not see the image, instead I get an error message that says "Message not found."

     

    However, when I tested this by sending an email-to-text using my normal email (I do this frequently), it worked, I was able to see the image.

    I did not install or change anything to cause this. At first I thought the phone was full so I cleared all images out of the gallery, all videos, etc.  Still does not work.

     

    Please advise.

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