I'm tired of AT&T. I'm tired of their horrible customer service. I'm tired of them trying to shove DirecTV down my throat (even though it's not an option for me due to geography) and I'm tired of them making "mistakes" with their billing (and then telling me that they won't fix the error because I didn't notice it in time.) I could probably fill a few pages with various reasons for being tired of dealing with AT&T, but I suspect anyone reading this would have seen the complaints many times over.
My only real concern with TMO is the coverage in my area. I live in a semi-rural area north east of Pittsburgh, and the TMO coverage maps indicate "fair" coverage. That might mean "good enough inside my house", or it might mean "you have to stand on your roof holding the phone in the air." (In my area, with all the hills, it really can vary that much between 2 houses on the same street.)
To that end, I called up TMO and a very nice woman set me up with an arrangement where she's sending me a SIM starter kit and a V30 phone, and explained that if I just send everything back within 14 days and say I'm remorseful, that I won't be charged anything other than the $25 I already paid for the SIM. (She's sending the V30 on some "jump" plan so I didn't have to pay up front for the phone I wouldn't be keeping, and TMO One as the service.)
My intention, as I explained to the nice woman, is to just test the phone for a day or two to determine if service in my area will meet my needs. If so, I'll be porting 3 lines from AT&T, buying two Galaxy S9's and an iPhone 8, (all on EIP) and using the new TMO military one plan.
One question I forgot to ask, and I'm hoping the people here can answer, is what TMO offers for device insurance that includes coverage for theft and accidental damage. I found a website here (https://uncarrier.t-mobile.com/premium-device-protection-plans) that seems to indicate that it might be for some amount between $7 and $15 per device, but nothing explains which "tier" is which, or which protection plan is which. So, I called TMO and (unlike my first call) spoke with someone who... had a very heavy accent. I understood very little of what she said, I'm I'm fairly certain she understood nearly nothing of what I said. She did keep saying "twelve dollar", but when I asked about tiers and tried to reference that web page, she seemed to not understand anything at all.
So... What "tier" is a smartphone? Which of the device protection plans would "work with" the t-mobile military one plan? Can I get just the basic "device protection" without the security bloatware for $7 or $10 per device? (depending on tier?)