Eeesh, that would drive me nuts! Having to place three calls to finally get one that goes through?! Let's see if we can figure out what's going on.
- Is this only happening in one specific area? If so, please provide me the zip code.
- What make and model of phone did you purchase?
- Have you already talked with Tech Care regarding this?
I have to agree that this is an odd situation but we'll get to the bottom of it.
No specific area, several towns west of NYC, and once in upstate NY.
07042, 07028, 07044, 07006, 10901
Nokia 3310, not a T-Mobile phone, but an upgraded version of the original T-M phone I had (but still very much a no-frills phone).
No, haven't talked to Tech Care, not a clue how to reach them.
I have one week before I go on a trip where I will NEED this to work properly.
Thanks for clarifying! Looking at these locations, I am not seeing anything at a high-level that would cause any suspicion. With it happening in so many areas, one would think the issue is with the phone but since you have the same issue with a new phone and SIM card, it's most likely an issue with your specific line on the network. Our tech care teams are going to need to pull up your account and open up an engineering service ticket for this issue so if you have a moment, please Contact Us so we can start digging into this with you. If you prefer written correspondence, you can also use the Facebook and Twitter links in my signature to reach out to our T-Force team.
I am having the same issue with my brand new LG V30. It happens at random here at work inside the building. once I go outside it's ok, but then I can go back indoors with full reception and no problems.
This definitely sounds like a reception issue since it starts working when you go outside where there is an unobstructed signal. We will need to have our tech care folks open up a support ticket for you so our engineers can investigate. Can you please contact us when you have a moment?
Having same problem - have a Motorola Z2 Force. This occurs in totally random places - there is no pattern. it only happens sometimes, even in the SAME location. And also, sometimes, some people can hear me, others cannot. I looked it up and it seemed like there is apparently some issue with this particular phone, but as i am reading this, if others with all kinds of phones have the same problem that would indicate it is the t-mobile network with the issue - not the hardware. If there is a reception problem that would also indicate its the network not the hardware.
can anyone offer any real FIX for this? i've already checked the software and build and all the regular stuff.
thanks for any info!!!
For these types of audio issues, the best way to get to the bottom of them is by collecting some very specific examples of this happening and reaching out to our tech support folks over the phone. Some of the info they will need is going to be:
Number you called or that called you:
Time and date the call took place:
Was the audio issue persistent from the beginning of the call or did it start after you were on the call for a few minutes:
Exact location you were in when the problem happened:
If you could get 2-3 of these examples less than 24 hours old and contact our tech support folks, we can get it in from of our engineers.
well thanks but i feel that's not really going to help - it is the entire call whether i call them or they call me - nobody on a landline can hear me. Period. All the time. Every call now. It started out a few weeks ago that they said i sounded far away, and I could move and they would be able ot hear better - still not clear, but workable. Now, they just cannot hear me at all. Ever. Specific calls and times are irrelevant cause it's every call at any time. wherever I am.
I have been researching this and it appears to be a known issue with this phone.... which does not make me feel very good about even getting a warranty replacement cause the same thing can possibly start to happen after a while on a new phone as well.. but I'm going to try it.
But I do thank you for responding.