My T Mobile digital debit card


    Helo, My debit card that is supposed to pay off my old phone for switching from ATT has not come yet. I would like to know the status on that. It has been over 4 weeks now.

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      • tmo_marissa

        Re: My T Mobile digital debit card

        Hey there, and welcome! I can totally appreciate wanting to check the status of your Carrier Freedom™ reimbursement! You can go back to the Switch2TMobile website where you submitted the offer to check your submission's status. Typically when you're switching from AT&T, the virtual card payments are issued and sent via text message 15-20 days after your submission is approved and your trade-in is received. Hopefully all that's on track! Even if you missed the text message (or we goofed somehow and delivery failed) you can get that virtual card info from the Switch site. Please let me know if you have more questions!