Oh no! That's no good, but we certainly wanna get this fixed for you. How long has this been happening? Have you double checked your payment info to make sure it's up to date?
Just checking in here to see how things are going. If the information is correct, can you check with your back to see if they saw a request for payment from us?
Good morning, magenta3812079!
I know those late fees can add up and we'd like to help prevent them, if possible. We have a few questions for you to figure out why this is happening -
- How long has this been going on?
- Have you confirmed your banking information to make sure it's correct?
- Have you tried removing your AutoPay then setting it back up again?