Welcome to T-Mobile and our Support Community! Our app is full of useful info but it does not good to you if it doesn't work. I have a few questions for you so I can figure out why this is happening.
- Do you have a government account?
- Can you successfully log in before it reroutes to a browser?
- Are other users on your account able to log in?
- Do you get any sort of error message when this happens?
Did you still need some help getting this working? Amanda asked some really good questions that can help us point you in the right direction. Please give us a reply and let us know.
I don't have a government account. It is a personal account. It does allow me to log in, however it gives no information or specifics as to what is found on my account. It gives me three links. One to check my account, which then reroutes me to my mobile browser. Then one to run tests and the last one to find a store.
Hmm. Do you have a native T-Mobile device you can try the app on? I have a suspicion your specific unlocked device may not be compatible with our app.
Lauren has a really good suggestion. Can you give that a shot and see if it works on a T-Mobile branded phone? Please let us know.