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Text Messages Not Going Through

golfingpastor

    I've switched to T-Mobile about 2 months ago and continue to have issues with my text messages not going through or it taking hours for them to go through.  I have an Iphone 7 and I've tried it with both imessage turned on and with it turned off.  It seems to be a problem with both receivers with iphones and android.

    What can I try to make these messages go through faster...

      All replies

      • tmo_chris

        Re: Text Messages Not Going Through

        Is this happening when you are sending group messages? If so, do you see the delay when sending an individual message to each person?

          • golfingpastor

            Re: Text Messages Not Going Through

            No, individual messages to another party, including ones that are on my

            T-Mobile account.  I have not tried group messages to know if they are

            experiencing the same thing.

             

             

            May the God of all grace and mercy hold you in the palm of His loving

            hand today and always.

            /Christ still makes miracles happen!//

            /Rev. Devin Schultz

              • tmo_chris

                Re: Text Messages Not Going Through

                Thanks for clarifying! We are going to need to take a closer look at these messages on the network side to see what the hold up is. Can you please contact us when you have a moment so our tech teams can dive into this?

                1 of 1 people found this helpful
                  • pkgal21

                    Re: Text Messages Not Going Through

                    I'm having the same issue with my Pixel XL. I switched to TMobile two weeks ago and my group MMS are not downloading. Either on wifi or mobile. Sometimes they come through, other times I have to go to the individual messages and download them. 90% of the time, they fail to download. I've done all the troubleshooting, including resetting the network and creating the new APN.

                      • tmo_chris

                        Re: Text Messages Not Going Through

                        Hey pkgal21 

                         

                        Your issue is actually a bit different as it is receiving messages and the OP was having issues sending messages where there were delayed. For your specific issue, if individual MMS are downloading but not MMS in group messages, this is going to be a setting on the phone and not the T-Mobile network. In your situation, is your phone currently still receiving and downloading individual MMS messages with no issue? If not, are you able to browse the web while not connected to WiFi?

                         

                        Also, are you using Google Hangouts as your messaging application? If so, would you be able to try downloading another messaging client from the play store like GoSMS or Textra and seeing if the issue persists? I just want to narrow down if this is an issue with the default app or if there is setting that is wrong in the phone somewhere.

                        1 of 1 people found this helpful
                        • tmo_marissa

                          Re: Text Messages Not Going Through

                          Hi, pkgal21! Just wanted to check in here and see if you had a chance to look over the questions Chris asked above. How are things going for you?