pay as you go with a 10$ prepaid card, wrong account balance!

ichmagrosa

    i started in march with pay as you go and a 10$ prepaid card. After 1month it show me account balance 1$! What happened? 2month = 6$ 10-6=4 and not 1!!

      All replies

      • tmo_marissa

        Hey, ichmagrosa! I can see what you're saying -- the math here is definitely a little funny! The 30 day $3.00 charge for the Pay As You Go plan provides you with 30 "units" -- each unit is a minute or message. Is it possible that you went over the 30 units and it started using some of the remaining balance for calls or messages?
        Have you had a chance to reach out and talk to a team with account access about this? We definitely want to make sure you're getting what you've paid for!

          • ichmagrosa

            Hi tmo_marissa

             

            fine that you wrote me back!

            I can give you only the information what i can see in my t-mobile account.

            I bought the $10.- refill, prepaid card in march also i started with pay

            as you go than my account balance was $7.-(OK).

            At the end of the first month everything locked good. I had also 3 or 2

            minutes good!

            Now second month i looked inside my account and i saw account balance $1.-?

            So that are the facts.

            And it is a shame for t-mobile that i can not see the traffic or more

            details in my account!

            I also checked the app for ios but the second login for account details

            always failed and there was no in app messaging found!

             

            Thanks for your help

            Joerg

              • tmo_marissa

                Thanks for that update! You're right, there are limitations for the usage that can be reviewed for pay-in-advance plans. Are you able to take a peek at the call and message history from your device for this time period? Also, if messaging is most appealing to you but you need to work with a team who can review your account specifics, our T-Force team might be the right folks to help with this! They're active on Twitter (through DM) and Facebook (through Message)-- and in those channels we have a secure platform to verify your account details, so we can take a look with you!

                • tmo_marissa

                  Hi, Joerg! Just wanted to check in here and see if you'd had a chance to contact T-Force or our Care team to get some more information about your balance. Were we able to help out with this?

                    • ichmagrosa

                      Sorry very busy,

                      Next week i want to make a visit in a new t-mobile store in our area.

                      Will give you a feedback.

                       

                      Thanks

                      Joerg

                       

                      Am .04.2018, 12:48 Uhr, schrieb tmo_marissa <no-reply@t-mobile.com>:

                      T-Mobile Support

                      pay as you go with a 10$ prepaid card, wrong account balance!

                      reply from tmo_marissa in Network & coverage - View the full discussion

                       

                      Hi, Joerg! Just wanted to check in here and see if you'd had a chance to 

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