Hey, ichmagrosa! I can see what you're saying -- the math here is definitely a little funny! The 30 day $3.00 charge for the Pay As You Go plan provides you with 30 "units" -- each unit is a minute or message. Is it possible that you went over the 30 units and it started using some of the remaining balance for calls or messages?
Have you had a chance to reach out and talk to a team with account access about this? We definitely want to make sure you're getting what you've paid for!
fine that you wrote me back!
I can give you only the information what i can see in my t-mobile account.
I bought the $10.- refill, prepaid card in march also i started with pay
as you go than my account balance was $7.-(OK).
At the end of the first month everything locked good. I had also 3 or 2
Now second month i looked inside my account and i saw account balance $1.-?
So that are the facts.
And it is a shame for t-mobile that i can not see the traffic or more
details in my account!
I also checked the app for ios but the second login for account details
always failed and there was no in app messaging found!
Thanks for your help
Thanks for that update! You're right, there are limitations for the usage that can be reviewed for pay-in-advance plans. Are you able to take a peek at the call and message history from your device for this time period? Also, if messaging is most appealing to you but you need to work with a team who can review your account specifics, our T-Force team might be the right folks to help with this! They're active on Twitter (through DM) and Facebook (through Message)-- and in those channels we have a secure platform to verify your account details, so we can take a look with you!
Hi, Joerg! Just wanted to check in here and see if you'd had a chance to contact T-Force or our Care team to get some more information about your balance. Were we able to help out with this?
Sorry very busy,
Next week i want to make a visit in a new t-mobile store in our area.
Will give you a feedback.
Am .04.2018, 12:48 Uhr, schrieb tmo_marissa <email@example.com>:
pay as you go with a 10$ prepaid card, wrong account balance!
reply from tmo_marissa in Network & coverage - View the full discussion
Hi, Joerg! Just wanted to check in here and see if you'd had a chance to
contact T-Force or our Care team to get some more information about
>your balance. Were we able to help out with this?>Reply to this message
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