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1 of 1 people found this helpfulDo you have it documented in any way that they told you to flash via ODIN?
Because, flashing firmware is NOT something any T-Mobile person is supposed to support. And, because T-Mobile doesn't support it, us non-T-Mobile people aren't allowed to tell people how to do it here in the forums.
If it's documented in your account (whether by a chat or email conversation), then I would agree T-Mobile needs to get you a replacement device faster because you were told to do unsupported stuff.
Contact T-Force via Social Media to see what assistance they can provide if this is the case.
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Yes i do - it was all through t-force facebook. The agents name, the shortcode options he tried with me, then the link and even file downloaded and tried. as well as the conversation where I clearly showed concern over using it. Mainly because I know what it is - but not how to use it. And that it can void warranties and cause problems. I was informed by this agent that if it was t-mobile official firmware, it was ok. The flash failed, agent bailed (.....didnt mean for that to rhyme), and ive been handed off a bunch through the t-force FB chat (the same one, with the history logged and printed). Im still being told that it "may not have cause a problem" or "we will make sure it doesnt happen to anyone else".
I dont feel like I would be ok saying that agents name on a public forum, but any t-mobile rep can contact me about it. Respite it causing huge problems - the agent directing the odin flash was nice - and seemed to want to help, as we identified a simple problem of baseband and security patch mismatches that prevented updates.
All that said - They are not doing anything to replace my device faster. on top of this, the store I turned in the first defective device at kept all my boxed accessories - and didnt give them back when the phone came in or inform me it didnt come with a stylus even. Its a very weird thing for them to deny or disregard.
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Odin, additionally, was packaged in the zip file i was linked to with the firmware (which was way outdated, i now realize).
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Unfortuantely t-force is giving me the same option. "sorry, wont happen again, pick up your phone next week". shame.
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1 of 1 people found this helpfulOh man this is super rough.
I'm really surprised you were told by one of our folks to do that, and I'm sorry your phone's no longer working. I sent you a private message. I'd like to get more details about this and reach out to my internal team to see if there's more we can do to help.
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Just stating so others can see, I have spoken with Mike and hes been very willing to help so far - Due to a surgery recently ive been behind on emails/etc - catching up now! Thanks!
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I used odin and mine is smooth.