Hey there, and welcome! Sorry for the delay in reply here! Do you know if you're listed as an Authorized User on the account? Were you already able to upgrade? If so, what did you get?!
Just swingin' by to see if you were able to get your hands on a new phone! Keep us posted if you have any additional questions.
We want to make sure you get everything squared away. We're here if you still have questions or need help!