call forwarding

magenta2819194

    my husband has broke his phone, can i forward his calls to my phone until his replacement arrives? His screen is broken so I cant do it from his phone.

      All replies

      • drnewcomb2

        Re: call forwarding

        You can remove his SIM, put it in another phone and forward from that phone. If you have an old T-Mobile or unlocked GSM/UMTS/LTE phone he can just use that for the time being. The SIM is the key to the account and phone information, not the phone.

        1 of 1 people found this helpful
        • magenta2819194

          Re: call forwarding

          I dont have another phone to use can he send his calls to my phone? drnewcomb2

            • drnewcomb2

              Re: call forwarding

              Your phone is another phone, right? Take out your SIM, insert his SIM, set forwarding, remove his SIM, reinsert your SIM. Power phone down whenever changing SIMs.

              1 of 1 people found this helpful
                • magenta2819194

                  Re: call forwarding

                  oh now i get you lol sorry im not very good at this stuff lol we will try that thank you

                      On Monday, April 16, 2018, 12:07:21 PM EDT, drnewcomb2 <no-reply@t-mobile.com> wrote: 

                   

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                  call forwarding

                   

                  reply from drnewcomb2 in Account & services - View the full discussion

                   

                  Your phone is another phone, right? Take out your SIM, insert his SIM, set forwarding, remove his SIM, reinsert your SIM. Power phone down whenever changing SIMs.

                   

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              • tmo_chris

                Re: call forwarding

                Hey magenta2819194

                 

                Any luck getting the calls forwarded? We can also help set up the forwarding for you over the phone if you contact us