roaming Telcel number lost

magenta4633692

    Bought a sim card in Mexico from Telcel, lost line number

    Used all credits for internet and traveled to USA

    Set T-mobile as roaming

    wanted to recharge it using my credit card

    Up to now, help lines, support, etc... couldnt figure out how to recharge it

    Main problem seems the lack of line number

    Tried finding app to see line number inside the sim card... no luck... there are several other numbers inside, but no line number. Is seems connections are managed using some of those sim card's internal numbers, not actually using the line number

    Anyone have any suggestion?

      All replies

      • tmo_marissa

        Re: roaming Telcel number lost

        Hey, magenta4633692! Are you trying to roam on TMO with a Telcel SIM, or using a T-Mobile SIM in a device you brought from Mexico to travel with? It sounds like you're trying to add funds to a prepaid SIM card -- is the trouble that you need to add funds to a T-Mobile account, or a Telcel account?

          • magenta4633692

            Re: roaming Telcel number lost

            I have a Telcel prepaid SIM card which is roamed to T-Mobile, however I

            don't have credits and I forgot the line number... how can I recharge it?

              • tmo_marissa

                Re: roaming Telcel number lost

                Yikes -- I'm so sorry to read that! Unfortunately we're not able to look up your number, even if you're roaming on TMO. My normal suggestion would be to just call someone and ask them what the incoming call info says -- but if you're entirely out, that might be tough! I do know that we have a shortcode our customers can use to check their phone number -- #NUM# or #686# -- but I'm not sure if simply roaming on our network will be enough to make that work for you, or if it would be specific to devices using a T-Mobile SIM or T-Mobile branded software. :/ Can you give it a shot and let me know?