Hey, magenta4637252! If this hasn't updated yet, it may take until the close of your account's regular bill cycle for our system to consider the payment processed and the EIP settled. How is everything going? Any updates on the situation?
I'm swinging by with hopes that you're able to see that your phone is officially paid off via our IMEI status checker. How long ago did you pay-off the phone? As Marissa said, it most likely should already be updated but it's possible there's something account-related that may be the problem.
Keep us posted!
How are things going with the IMEI status checker? Is your IMEI updated, or does it seem like it might be waiting until the bill cycle closes?