Why don't callers hear my phone ringing when the call?

dottyeyes

    I have a Moto g5 plus. When I'm at home and using wifi on my phone, people who call me hear only silence on their end, and the phone never goes to voicemail., I can hear it ring, but if I don't answer, the phone won't stop ringing and won't go to voicemail.

     

    Most inconvenient for a phone, to have callers unable to realize that they are calling you. People hang up before I can answer, as they assume they have not gotten thru. Or they hang up and then redial, assuming they did something wrong. And if I'm on my landline with a client, the cell rings and rings and rings rings and rings and rings and won't go to voicemail. Huge problem for my work. Any suggestions?

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