Well, there was that little kerfuffle on Pandora.
I'm sorry you were provided some misinformation. The device hasn't been out of stock since December. It has been on again - off again. We run out of inventory quickly and can't seem to keep it in stock. I just checked our inventory levels and we have that model in stock right now, and have had it in stock since at least last week.
I'd recommend calling Care to walk through the order.
Is the one in stock Model D32-21266 or D33-24? If it’s the first one how can I get it sent to me. Tech support keeps sending me the second unit which doesn’t cover Band 12
Is there any particular human that you could point me to that would set me up with a unit. Every time I have called tech support the people don't even know that there are two different booster units.
What is care and how do I contact. When I call the regular number and get patched to tech support nobody knows what I am talking about
I called on Friday and was told they would be shipping me the DUO because I am having problems with my current signal booster. It was supposed to be delivered yesterday. I called back today and was told by the tech and his supervisor that T-mobile doesn't have signal boosters that support band 12 yet. After seeing this posting I called again and was told that they do have them but to wait until the 30th and see if the new modernization improves the signal at my house.
It's me again and I must say that I got a speedy response back!
The Band 12 coverage device is the first one you listed and only switches over to Band 12 when absolutely zero signal is available (except band 12). If any other signal is available (even if it's a weak connection), the coverage device won't pick up Band 12. Since these version are currently in stock and you're waiting on a shipment, you may have one heading your way. Did you already receive your order? If so, which version did you receive?
I have been trying to get the band 12 unit for 6 weeks. Most of the people
that I talk to in tech support, even level 2 don't understand what I am
talking about. So far I have received two boosters that been useless as
the only signal (weak) in my house is Band 12. On my 5th attempt a few
days ago I was told that the units were out of stock with no in-stock
date. (they have been out of stock for two months). I'm curious whether
you actually saw a stock of Band 12 units or heard about their in-stock
status via hersay? If you are sure that such units exist, how would you
suggest that I connect with someone that knows enough to fulfill my
request. I don't have the energy to educate the tech support personnel
about the different boosters and then get an out-of-stock response.
I chatted with Nic a bit last week and he was able give me the info I passed along to you on Friday. Tech doesn't have the option of which option of booster to send. It automatically defaults to whichever is in stock when your order is placed. It's a bummer to go through so many coverage devices attempting to get a specific model. Can you share your zip code with me? I'm not 100% sure that the band 12 coverage device will help out in your area but I'd love to check.
" Tech doesn't have the option of which option of booster to send. It
automatically defaults to whichever is in stock when your order is placed"
THIS IS THE STUPIDEST EXCUSE I HAVE HEARD IN THE TWO MONTHS THAT I HAVE
BEEN TRYING. FANFARE LAST NOVEMBER - WE HAVE A NEW UNIT THAT COVERS BAND
12. NOW I AM EXPECTED TO BELIEVE THAT THERE IS NO WAY TO SPECIFICALLY
ORDER SUCH A UNIT. NO COMPANY CAN BE THAT STUPID, ONLY PEOPLE WORKING AT
SUCH A COMPANY WOULD BE THAT STUPID, I HAVE EMAIL YOUR CEO LETTING HIM
KNOW ABOUT THE RUNAROUND I HAVE BEEN GOING THROUGH AND HAVE LET HIM KNOW
THAT YOU AND NIC HAVE GIVEN ME THIS ABSURD REASON.
reply from tmo_nicholas_t
in Network & coverage
I'm sorry you were provided some misinformation. I just checked our
inventory levels and we have that model in stock right now."
HOW COULD YOU CHECK YOUR INVENTORY LEVELS AND FOUND THAT THE UNIT IS IN
STOCK? AMANDA SAID THAT YOU TOLD HERE THAT THE UNITS WERE PART OF THE SAME
INVENTORY. YOU CAN EXPLAIN TO YOUR CEO. I HAVE CONTACTED HIM AND SEND HIM
THE ABSURD RESPONSES THAT I HAVE RECEIVED ABOUT THESE BOOSTERS.
I've had mine since maybe FEB of this year. Works good. All my devices are working just fine, no drop calls, nada. It's all good.