Att switch to tmobile but no service after 24 hours

amypie71 Apr 18, 2018 9:19 AM

Member Since: Apr 9, 2018

I have just moved four lines to Tmobile and non of the phones work with the new sim cards. We were told it make take up 24 hours still 24 hours later nothing works and we have no service. What gives?

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Re: Att switch to tmobile but no service after 24 hours

tmo_mike_c Apr 11, 2018 9:01 AM (in response to amypie71)

Member Since: Jun 25, 2012
Oh my!

That's no good, but we do wanna make sure this gets taken care of for you. Sometimes, you may need to give the phones a restart to refresh the network connection. I'd also suggest searching for T-Mobile's network on the devices, making sure you have signal, then seeing if you can use the service. It's important this gets resolved so please let us know if you need more help.
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Re: Att switch to tmobile but no service after 24 hours

tmo_amanda Apr 13, 2018 11:02 AM (in response to amypie71)

Member Since: Oct 4, 2012
Hi, amypie71!

Are all 4 of your lines now working on our network? Please let us know if this is still happening so we can get to the bottom of it ASAP.
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Re: Att switch to tmobile but no service after 24 hours

tmo_mike_c Apr 16, 2018 7:52 AM (in response to amypie71)

Member Since: Jun 25, 2012
Hello again.

Just checking in to see if this has been resolved for you. Please come back and let us know. Thanks!
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