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One contact's calls won't ring, even though they aren't blocked

metrolevelone

    I have one contact that regularly calls, and since switching to T-Mobile (From Sprint), his calls are not ringing on my phone.  I have checked that they are not on the blocked list.  The contact uses the same ringtone as other contacts, whose calls ring.

     

    I'm using Phone Fusion Voicemail.  The only reason I know they call, is the app alerts me to the missed call.  However, that same call does NOT show up in my "recents" on the default phone log.

     

    Any ideas?

     

    Galaxy S7

    Latest version of Android

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