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Hey there, and thanks for posting! It sounds like you've done quite a bit of troubleshooting thus far, kudos! The factory reset and the native messaging app test would have been our go-to recommendations here.
I know you mentioned that you have some examples you could provide, that's awesome! An internal team may be able to get a trouble ticket filed for you with that information if you Contact Us! To be honest, with the work you've completed, that may be the next step once your APN settings are verified. Let me know if you notice anything funny when you check those!
Just wanted to second the kudos from Marissa above and check in on the questions she asked!
Everything is okay now, I think. Thanks for your help.