So I wanted to ask if you took advantage of the carrier freedom promo when making the switch. If you did and tried to do this one next this is why you could be having issue. Also I linked the promo that I believe you were trying to take advantage of. This way everyone who comes by is clear on what they are trying to help with. That being said this community is mainly made up of your peers so we can't access your account or anything like that. Which is why I would suggest contacting the T-force team to help you further with this issue or going back to the store and explaining the situation with the rep you worked with last time. Contact Us
2018 Q1 Apple BOGO Offer
Buy an iPhone 7, 7 Plus, 8, 8 Plus, or X and well-qualified customer's can get another iPhone 7, 7 Plus, 8, 8 Plus, or X on us (of equal or lesser value; $700 max value) by rebate when both devices are purchased on an equipment installment plan, you port in at least one number on a T-Mobile ONE or select Simple Choice Unlimited with unlimited high-speed data plan, and trade in at least one functional, paid off, eligible iPhone, LG, or Samsung device. If you cancel wireless service, remaining balance becomes due.
- Promotional Window: January 12 - TBA
- You must meet all these requirements during the promotional window:
- Purchase two new iPhone 7, 7 Plus, 8, 8 Plus, or X devices on equipment installment plans.
- Port in at least one new voice line onto an eligible rate plan to be used with one of the new devices.
- Trade in an eligible device:
- iPhone: 7, 7 Plus, 6s, 6s Plus, 6, 6 Plus, SE, or 5s.
- LG: V20, G6, or G5.
- Samsung: Galaxy S7, S7 Edge, S7 Active, S6, S6 Edge, S6 Edge+, S6 Active, S5, S4, Note5, or Note 4.
- Submit a request on the T-Mobile Rebates page (including IMEI entry) using promo code 18Q1APLBOGO within 30 days of second device purchase.
Tax on pre-rebate price due at sale. Limited time offer; subject to change. Qualifying credit, service, port-in, and finance agreements for both devices required. iPhone 7 (32GB): $21.99 down and $22/mo. x 24, pre-rebate price $549.99. iPhone 7 Plus (32GB): $45.99 down and $26/mo x 24, pre-rebate price $669.99. iPhone 8 (64GB): $0 down and $29.17/mo x 24, pre-rebate price $700. iPhone 8 Plus (64GB): $79.99 down and $30/mo x 24, pre-rebate price $799.99. iPhone X (64GB): $279.99 down + $30/mo x 24, pre-rebate price $999.99. 0% APR. If you cancel wireless service, remaining balance becomes due. Max 6/account. Rebate up to $700 on device of equal or lesser value via prepaid MasterCard® Card. This Card is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark of Mastercard International Incorporated. Use of this card constitutes acceptance of the terms and conditions stated in the Cardholder Agreement. Cards will not have cash access and can be used everywhere Mastercard debit cards are accepted. Must be active and in good standing when card is processed. Allow 8 weeks. May not be combined with some offers and discounts (e.g., Carrier Freedom).
So I did not take advatange of Cartier freedom. I only signed up with IPhone bogo offer and I’m going to be contacting the rebate team. What is the contact number for T-force team? I appreciate your help and will keep you updated once I get in touch with someone at T-Mobile.
There number is 1 (877) 453-1304 or you can just dial 611 from your T-mobile phone.
Have you touched based with our T-Force team to see if they could look into this further? Please let us know.
sorry for late reply all. i was able to get in touch with them and was able to sort it out. does anyone know how long it takes for the card to arrive once the application has been approved?
Hey there and thanks for coming back. I'm stoked they were able to sort things out for you. The card can take up to 8 weeks to show up for you.