That seems a bit odd too me. Typically, you can only add insurance to a line during a qualifying event such as an upgrade, exchange, or an open enrollment. I do not believe that your device is going to be covered since the insurance was added after the fact. As far as not having insurance on your account this whole time, you may have noticed that your bill was less each month as you did not have this feature on your account. Were you given an estimated price when you activated with us?
Hey, dcramii! I'm sorry to say that I agree with Chris here -- Device protection has to be already present on the line prior to an incident, and can only be added during qualifying events, as he mentioned. I don't believe that adding it now would be retroactively effective, and I'm very sorry to read that we offered to do this. What did you ultimately decide to do? Have you had a chance to Contact Us and see if our internal teams had any assistance they could offer?