If I remember correct , if you have a prepaid plan and you change to another prepaid plan
you keep the balance but if you switch from prepaid plan to a post paid plan you would lose the balance.
The T-mobile employee is correct you would lose the balance. I know it stinks and maybe someone at T-mobile can make a exception for you but honestly thats is a ton of money to bank into a plan if your using so little at a time.
I would check with T-Force on social media because according to the T&C's as long as you keep a balance
on a prepaid plan it sounds as if it rolls over even if you switch your prepaid plan.
You can totally change to another prepaid plan without losing your balance. I think what the employee was saying was if you were to change in the middle of the cycle, you would not get a refund for the month you currently paid for. Your + balance on the account would remain no matter what prepaid plan you switch too. I know you said you were looking at the $3 plan which is also a prepaid plan but I just wanted to mention that gramps28 is correct about losing the balance if you switch from a prepaid account to a post paid account.
You can either contact us by dialing 611 from your phone or using the Facebook or Twitter links in my signature and our care teams can get you set up on a future data plan change so you don't lose out on the service you paid for the current month.
This is good news... and the employee was definitely adamant about
loosing the balance when I mentioned switching to the $3 a month Pay as
you Go plan, which is listed in the prepaid plans. That's the sort of
attitude I've come to expect... "if you can't pay for the latest and
greatest, who cares what happens to you!" (I buy what I need, not what
others want me to buy!)
Do you have an email address, rather than Facebook or Twitter? I don't
'do' either of those for legitimate and valid reasons. I'm also adverse
to communicating business over the phone... I like a record of the
conversation, especially if it involves money and I could loose big-time
(been burned by too many businesses to ever trust that 'way' again).
One more question, if you don't mind. The data is for a
near-survey-quality GPS unit, to enable it to get accuracies of 1-2cm -
for use in my dissertation research. The data stream (tethered device)
is minuscule - very well under the 500mb limit (I think it's at 4800
baud). The plan mentions data, but I've been told that sometimes these
plans are for the phone only, and don't allow tethering. Would I be
able to tether my GPS through the plan, so I could get the accuracy it's
I don't watch videos or play games with my phone and most months
wouldn't use the entire 30 minutes. (Occasionally I'd go over, if there
is some big problem that requires a lot of phone calls - I take it that
I'd just have to pay for those extra minutes.) Right now, I'm using
about $20 a year... I'm willing to pay the additional cost of that plan
if I could get the data stream, which would be nothing like someone
playing a game or anything like that.
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No email address unfortunately but you can always dial 611 from your phone to reach our care teams.
As for using the data pass to tether to a device, the data passes do allow for tethering/mobile hot spotting. Now as far as if the device you are connecting with, this is a different story as we typically only support the connection to standard devices like, laptops, desktops, phones, and tablets.
Just checking in to see if you've gotten your plan taken care of. Please let us know if you were able to reach out to Care folks and get any additional help needed. Thanks