Been with T-Mobile for a little over a decade and I must say, I am quite happy with their services, plans, customer support etc. Particularly love their JOD program because it allows their patrons to play with phones that suits their needs.
With that noted, I recently switched from iPhone 8 to Galaxy S9. Have been a Samsung user on/off for the last couple of years. I think the phones are phenomenal and offer a lot of leniency to tailor the phone to your liking. The downside is using the stock Messaging app...moreover, sending MMS.
Prior to receiving S9, I experimented with S7 and S8. Sending photos was a pain in the you know what because anything over 1MB could not be sent...hence, having to use a third-party application. It's absolutely insane that a phone so expensive is not fully functional. Which is why I kept going back to iPhone.
Flash forward to March 16 when I received the S9. Was amazed to discover that I could send photos and video over 1MB. However, there is a restriction with receiving photos over 1MB from others...
I let it go, thinking that I just switched over operating systems (and upon my realization that my phone number was still registered with iMessage), I waited. The problem still persisted. I have done the following to troubleshoot in the last week:
- Deregistered my number from iMessage
- Cleared cache in Messaging app and MMS
- Reset my network data
- Called T-Mobile to reset my network entirely
- Toggled with settings while on the phone with customer support
- Factory reset my phone
...and nothing. Every time someone sends me anything over 1MB, it reads, "Downloading" followed by a yellow exclamation that reads, "Message from ********** failed to download, retry?"...when I hit OK, it then reads, "Error: Network Error"
Seriously, what gives???
I have tried everything and I am honestly not interested in this phone any longer because of this. I should not have to download third party apps to get the phone to work. Anyone else have this issue?? Any solution?? I am ready to give up this phone because iPhone has never ever had this sort of issue.