Welcome to our Support Community! I wish we were meeting under better terms but we definitely need to get your promo straightened out. This sounds like it may have been a Jump On Demand! promo, is that correct? If so, is the amount you're being billed the purchase price of the device?
Hi there! Just wanted to check in here and see how things were going. I think I remember the promotion you're referring to -- was it a trade-in promotion with Promotional credits? Was our Care team able to shed any light on the reason that the promotion hadn't applied previously?
Hey again! Sorry if we're spamming you with check-ins -- we just want to see how things are going. I hope you've had a chance to work with an internal team to get to the bottom of this promo trouble. Please let us know if you still need help! Thanks.