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Was there any kind of damage once so ever that could devalue the device? Like a crack or serious scratches? Did you get the device looked at by a T-mobile rep to verify the condition?
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Absolutely no damage, I mailed the device in as I pre-ordered my new S9 plus. This is the third time I was trading-in my old phone for a new phone to t-mobile (following the same process) and this is the first time they played this trick on me.
I asked t-mobile rep on phone why it was assessed less than promised and he said he has no way to know why engineers did that (there were no notes / comments he could refer to)
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That is very odd and I am sorry that this happened. In order to get it corrected though you will need to work with the T-force team ether via the phone or by social media. If you had anything at all that could prove the condition of the device I go the social media route and send said documentation. Contact Us
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Sorry to hear the amount you got wasn't what you were expecting. Just taking a look at the promo it shows you can get up to $360 off the device with your trade in. With that being said, I agree with dragon1562 that reaching out to our T-Force team is the best bet on taking a look at this further. When you get the chance, please give them a try.
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where should I call you guys? I called on 611 and I already posted the response I got. What do you suggest to move this forward? I did not take any photos before sending the phone, as I mentioned this is the third time I was following this process and never had any issues earlier.
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You could call 611 if you want or use the Facebook or Twitter links in my badge or on our Contact Us. The social media channels will get you to the T-Force team we mentioned but either way when can have folks look into this further.
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also the promo says upto $360 because you have two rates - $360 for certain phones and $200 of certain other phone. when you scroll down the page it says very clearly that to save $360 trade in iPhone 7 (and not to save UPTO $360 trade-in iPhone 7)
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i reached out to t-mobile on facebook and they resolved the issue, credited the difference. I am good, thanks t-mobile
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That's awesome news! Thanks for coming back to let us know.
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The same thing just happened to me. The calling to verify I was getting half, etc. Except I'm only getting bill credits of $8.34. I do think it's a fraud and I'm going to contact the better business bureau and the attorney general.
Also feel this way because when they had the promotion of, switch to T-Mobile and they would pay your termination fee. I had to fight so hard to finally receive that. I had to mail my last bill so many times.
i guess it's time to switch to another provider.
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I have the same problem. I went to the stop on March 28 to get the T-mobile 50% on Samsung S9+. At the same time, I traded in my V30. In the promotion, I saw the it will give me $360 for the promotion. I thought that it was a great deal $360 credit for the new Samsung S9+ half price. ( $840/2 = $420 -$360 + Tax + fees ) it should be about $200. At the store, they charged me $109 and I got the phone. In the next 2 billing cycle. I didn't see anything on my bill. So, I called T-mobile to see what's going on. At that point, I was shocked that it was a total deception on t-mobile side for the promotion.
What I was told is that I only got $109 for the phone and not $360 for the trade-in. In addition, the promotion doesn't have anything to do with half price. The phone is still $840 and I will only get a about ($360 - $109)/ 24 = $12 per month for the credit. What kind of Half price promotion is that. It's totally deceiving. I used to trust T-mobile. But I don't trust them anymore. It's not even a promotion at all. The $360 is a fair market value for the phone in open market. So, there is no discount on anything with the promotion. However, it sold us as Samsung S9+ half price. That's is a totol disappointment.