samsung galaxy avant stopped working

magenta4512255

    Phone stopped working today. Screen won't stay on and no network.I have tried to call this phone from my landline and it does not ring. The battery is charged and bill is current. Can anyone help me?

      All replies

      • magenta4512255

        Message on phone "TouchWiz easy home isn't working"

        • dragon1562

          Re: samsung galaxy avant stopped working

          Can you try putting the phone into safe mode.

          Turn on and use safe mode

          Safe mode allows you to turn on the device with third-party apps disabled. Then you can easily uninstall apps that may be causing a conflict or software problem.

           

          1. Turn the device off.
          2. Press and hold the Power key.
          3. When Samsung Galaxy Avant appears on the screen:
            1. Release the Power key.
            2. Immediately press and hold the Volume down key.
          4. Continue to hold the Volume down key until the device finishes restarting.
          5. Release the Volume down key when you see Safe Mode in the bottom left corner.
          6. Uninstall apps that are causing a problem:
            1. Continue in Safe mode.
            2. From the home screen, tap Apps.
            3. Tap Settings.
            4. Under APPLICATIONS, tap Application manager.
            5. If necessary, swipe right to the Downloaded screen.
            6. Tap the application and then tap Uninstall.
            7. Tap OK.

           

          Turn off safe mode

          1. Press and hold the Power key.
          2. Tap Restart.
          3. The device reboots in standard mode.

           

          You can also do a factory reset if the phone still does not work in safe mode although you will lose all data. Ofcourse you can try a simple reboot if you have not tried that already as well.

           

            1. Power off your cell phone.
              Hard Reset SAMSUNG G386T Galaxy Avant
            2. Next press and hold together Volume Up button + Home button + Power button.
              HardReset SAMSUNG G386T Galaxy Avant
            3. Then select option "Wipe Data / Factory Reset" option using Volume buttons to scroll and press Power buton to confirm the operation.
              Restore SAMSUNG G386T Galaxy Avant
            4. Afterwards choose option "Yes delete all user data".
              Remove screen password on SAMSUNG G386T Galaxy Avant
            5. Now accept option "reboot system now" with Power button.
              Remove Screen Lock on SAMSUNG G386T Galaxy Avant
          1 of 1 people found this helpful
          • tmo_amanda

            Re: samsung galaxy avant stopped working

            Hey, magenta4512255!

             

            Did putting the phone in Safe Mode, as dragon1562 mentioned, help? We don't want you to be left with a phone that doesn't work.

            1 of 1 people found this helpful