We really want you to be able to take advantage of our Refer-a-Friend program for sure. What's the status say when you check it? As long as you qualify and the submission was done, you should be fine.
Hey there! Based on your post, it sounds like you completed the refer-er steps perfectly! The next portion of the referral program rests on the referred friend. They'd need to follow these guidelines:
Referred family and friends
If you've been referred to the Refer-a-Friend program:
- Within 45 days of your referral, activate a new T-Mobile account with at least one voice line and port-in your number from another postpaid carrier.
- Visit referral.t-mobile.com and confirm your referral.
- Maintain your new account in good standing for 15 days after your port-in completes.
As long as your friend completed those steps, then you should be good to go! Does the referral status online say "Awaiting response" or "Pending validation"?
Just wanted to check in on the advice above.
Did you ever get your referral bonus, elainemt? Just checking as I'm going through this process now to refer a few lines and this process is TERRIBLE. I typed in the info and an email went to my friend who is moving 4 lines over from Verizon. He called as he didn't understand the steps in the email and after reading them, I was confused too. He went into the TMO store to do the transfer and told them about the referral and they "supposedly" did something, but it didn't work, so he went ahead and just did what he had to do, which I don't blame him at all. I then typed in another number that he moved over (wife) and it got declined when I logged in and tried to put in name/number...guess too late because that line switched. I put in one more number (friend's son) and so far it took, but he will still get the same crappy email instructions as he got last night. The kicker is after reading more into this, I wouldn't get the referral bonus anyway because of some stupid 24 hour rule where if you enter in a referral name/number on my TMO website account, the person you referred has to wait more than 24 hours before switching, according to the FAQ. What a joke. Yes, I'm venting, but this is the dumbest referral program and process I've ever seen.