When trying to REDEEM the MLB At-bat promotion, we get a message saying “This promotion is no longer available”

magenta4283276

    My father can’t redeem his MLB At-bat promotion code in the T-Mobile Tuesday app.  I was able to redeem this promo on my phone and my wife’s.  We have 4 accounts under the same plan.  While he can get a “code”, when he clicks REDEEM it goes to an MLB web page saying the promotion is no longer available.

     

    Is he doing something incorrect?  I logged into my phone on the T-Mobile Tuesday app using his T-Mobile phone number, and I got the same result.  When I signed up this morning, it took me less than a minute to get it working.

      All replies

      • barcodeable

        This promotion is advertised on the T-mobile app that you have till April 2nd to redeem this promotion. I have no idea why it says the promotion is no longer available. Im guessing this is an error and T-Mobile should have someone fixing this asap. I noticed also on the ios an update is available for the T-mobile Tuesday app....

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        • tmo_marissa

          Good morning! I'm so sorry to read that you're both bumping into redemption issues. I assure you we don't want anyone to miss out on this offer!
          We're trying to steer all traffic on this topic to one consolidated thread: MLB.TV offer  Please read over this information, and if you have any additional questions, visit that thread to post! Thank you.

           

          Here are some things we've learned between issues that some of our Community members have reported and trouble with a known issue for iPhone users yesterday.

           

          1. The redemption doesn't seem to want to work in FF. If you have your default browser set to FF, and you hit redeem in the T-Mobile Tuesdays app, users have been reporting an error.

          2. Some users have reported issues redeeming on WiFi. Try to make sure you have a network connection before hitting Redeem.

          3. After redeeming, make sure you're entering the same T-Mobile number associated with your T-Mobile Tuesdays account when you either sign up or log in.

          4. There was a known issue with iPhone users seeing the error message described above (no longer available). To resolve this, you should be able to clear your T-Mobile Tuesday app cache and data, restart your phone, and try again.

           

          If none of the above apply to you, or you've completed all of the troubleshooting recommended and are still seeing errors, please try the following steps to see if you've already properly subscribed:

          1) via web browser (on a PC or laptop), go to MLB.TV

          2) Click on <Help Center> on the top bar

          3) Click on the top right to access your account and login with your MLB account

          4) Now that you are logged on, click again on the top right and click on “Audio & Video Subscriptions”

          If you've already subscribed, this screen should show your subscription being Active through Feb 28 of 2019.

           

          If walking through those steps does not show that you've got the correct subscription, please Contact Us! Since you're already online, we'd highly recommend reaching out to our T-Force team through Twitter or Facebook for assistance. We have a secure platform there to safely verify your account and can help!

           

          Thanks for reading through all of this!